Service Dispatch Coordinator

We’re looking for a Service Dispatch Coordinator to join our Service Team at our headquarters in Earth City, MO. This role is key in keeping our service operations running smoothly. This position is responsible for scheduling technicians, coordinating service calls, and serving as a communication hub between customers, technicians, and the service team.

Since 1954, Jarrell has been building trusted partnerships in St. Louis and nationwide. As a family-owned, full-service mechanical contractor, we provide end-to-end design-build MEP solutions—from preconstruction and engineering to installation and ongoing service. Our in-house expertise and state-of-the-art prefabrication shops give us unmatched control over quality, safety, and schedule from the start. Specializing in HVAC, plumbing, piping, refrigeration, and control systems, we deliver efficient, high-performing solutions built for long-term reliability. From data centers and manufacturing facilities to schools and multifamily housing, customers trust us for hands-on expertise, innovative thinking, and our commitment to quality, safety, and performance.

• Receive, prioritize, and schedule incoming service requests to ensure timely response and customer satisfaction.
• Coordinate daily schedules for service technicians based on skill set, location, and availability.
• Communicate job details, customer needs, and logistical information to technicians and the Service Manager.
• Monitor service progress and provide updates to customers as needed.
• Support technicians with scheduling adjustments, parts coordination, and general logistics.
• Review service documentation and assist with basic administrative tracking.

• 1–3 years of dispatch, service coordination, or related experience (HVAC industry experience preferred).
• Strong communication and organizational skills with the ability to multitask in a fast-paced environment.
• Detail-oriented, dependable, and solutions-focused.
• Working knowledge of HVAC terminology is a plus.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to work collaboratively and maintain a professional, customer-focused approach.

• Competitive salary based on experience.
• Full benefits package including health, dental, vision, life, 401(k) with match, and PTO.
• Continuing education and training opportunities.